- Paisley PA2 8DX
- 0141 884 7788
- Out of Hours: 111
Every patient has the right to make a complaint if they are dissatisfied with the treatment they have received at Glenburn Medical Practice.
We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; all of our staff are trained to handle complaints affectively. Alternatively, ask to speak to the Practice Manager, who is also the Complaints Administrator, either by telephone or face to face.
A complaint can be made verbally or in writing. A Complaints Form is available from reception. Additionally, you can complain via email to ggc.gp87517clinical@nhs.scot
The time constraint on bringing a complaint is 6 months from the occurrence giving rise to the complaint or 6 months from the time when you became aware of the matter about which you wish to complain, but no longer than 12 months after the event.
The Practice Manager will respond to all complaints within 3 business days, aiming to have the complaint response finalised within 20 business days.
Glenburn Medical Practice will investigate all complaints effectively and in conjunction with existing legislation and guidance.
Complaints about clinical treatment will be investigated by an appropriately qualified member of the Clinical Team.
We will ensure that all complaints are investigated with the utmost confidentiality and any documents are held separately from the patient’s healthcare record.
Glenburn Medical Practice allows a third party to make a complaint on behalf of a patient.
The patient must provide signed consent for them to do so. A Third-Party Patient Complaint Form is available from Reception.
Glenburn Medical Practice will issue a final formal response to all complaints.
This response will provide full details of the investigation and outcome of the complaint.
What to Do If You Want to Make A Complaint,
A Comment or a Suggestion
What to Do If You Want to Make A Complaint,
A Comment or a Suggestion
0141 884 7788
Email : ggc.gp87517clinical@nhs.scot
If you are dissatisfied with the outcome of your complaint, you
Can seek further guidance from :
Patient Advice and Support Service (PASS) via your local
Citizens Advice Bureau (CAB)
or by calling 0800 917 2127
Or alternatively complain to the :
Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS
Tel : 0800 377 7330
www.spso.org.uk/contact-us
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
